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Your community depends on the efficiency of your PSAP’s personnel and telecommunications system. You can ensure success by seeing that your center is appropriately staffed and your telecommunications equipment is achieving optimum performance.
You may currently receive reports that are difficult to understand and don’t have all of the information you want. This wastes your valuable time trying to extract and interpret meaningful information. Our reports use the data from your Call Detail Record (CDR) to provide a Report Card, the top-level summary report with unique information not available in any other reporting system.
Bell Services West’s Performance Benchmark Service gives you information based on the functions that occur within your telephone lines and your equipment. The data we provide enables you to understand these activities and interactions so that you can streamline communications and improve response time.
When your PSAP is considering new equipment or upgrading your system, the Performance Benchmark Service report will set a baseline and give you the information you need to shop for the right products.
For as little as $500, our extensive Performance Benchmark Service reports will track your system from beginning to end, and show the effectiveness of your telecommunication resources. Collecting the data is simple, fast and doesn’t require a site visit!
Get reports that highlight problem areas in your equipment, staffing or telephone lines. You can also drill down to specific areas, times or call takers. This data will assist you in meeting your Center’s goals as well as giving you input for your personnel’s appraisals and evaluations.
Reports can be customized to help you investigate a particular problem or focus on a segment of your Center. You can specify the information that is meaningful to you and your Center via Bell Services West’s Trend Reports.
With each Performance Benchmark Service Report, Bell Services West provides data analysis and recommendations for your Center. We do not sell equipment or provide personnel, so you are assured our observations come from an unbiased third party. We help you run your Center as efficiently as possible: our reports will show you times you may be overstaffed, or if your Center is over-trunked, allowing you to cut costs.
If your Center is working toward NFIR’s Grade of Service, certification in ISO standards or you need to present metrics for a budget request or grant application, you can use the Performance Benchmark Service report to validate your results.
For detailed, technical information on our E9-1-1 Performance Benchmark Service, download the User Manual.
Need help? Bell Services West’s technicians are available during your business hours: 24 hours a day, 365 days a year.
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Our Network Monitoring System makes it easy for you to monitor both your emergency and administrative lines. You can also receive comprehensive reports on a daily, weekly, monthly basis for trend analysis and performance improvement.
All Centers experience anomalies and failures from time to time. These include deviations such as dropped calls, blocked calls, abandoned calls or transfer issues. The Network Monitoring System constantly troubleshoots your system. By analyzing each call event, it will isolate the problem and notify you before you know the trouble exists.
Trying to repair these errors often results in finger-pointing between your equipment vendor and service provider. Bell Services West will act as your advocate with the two companies in order to get the problem resolved.
Our alerts and alarms will immediately draw attention to any interoperability issues occurring in co-locations.
The summary and analysis in your reports will allow you to proactively recognize trends in your system, to prepare you for the future of your Center. If it is unclear as to what is causing a trend, you can expand these reports to the level of call event detail.
Monthly Report Card
Abandon Calls Report
Blocked Calls Report
Peak Hour Usage Report
Required Trunks Report
Trouble By Severity
E9-1-1 Performance Benchmark
Mail Merge Yearly Report Template Example
For more information,
see the E9-1-1 Network Monitoring System Datasheet
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