The KEY to the E-9-1-1 Network Monitoring System is that it is a managed service. Our experienced application engineers remotely monitor and review all of the information gathered about your system. They determine any conditions that are potentially service interrupting or any areas of your network that are not performing optimally. Our service is not just another burden to your all ready full plate. Our Application engineers can also act as an arbitrator between you and your service provider or equipment manufacturer. You only need to get involved if the resolution of the situation warrants appropriate escalation. This service is intended to save you time and improve your center’s performance.

Our system monitors each element of your center – your incoming trunks, CPE equipment, call taker positions, and ALI links. All of this information is analyzed and any anomalies are instantly recognized and brought to your attention so that you will be able to respond to any situations before the public is ever aware. We are also continuously reviewing your network to determine any areas where adjustments can be made to ensure that your network is efficient and cost effective.

All of the information that has been collected is made available in easy to read reports. Now you can have at your finger tips all of the performance data necessary to assist you in meeting your responsibilities. Historical data is also provided to give you the long term view so that you can identify trends that otherwise would be impossible to see.

Bell Services West will help you optimize the vital communication links between the citizen and public safety agencies you support. Our proactive monitoring and reporting services assist you in meeting your goals - accurate identification of the citizen's location and public safety response needs as well as the quick and accurate activation of public safety services.

Product Highlights
A Monthly ‘Report Card’ is provided. This gives you an easy visual overview of your center that covers all of the areas of interested to you. Any area that is out of set specifics is marked so that you can drill down to see the supporting details highlighting the discrepancy. Otherwise, you can easily view that your center is operating within your specifications and you can move on to other important tasks. No longer must you spend your time going through reams of paper. Now you can find out quickly and accurately the status of you center. Click image to enlarge >>

Click Here to see a sample of the Monthly Report Card Click on any of these following links to view sample supporting reports: Abandon Calls Report Blocked Calls Report Cell Cite Performance Peak Hour Usage Report Required Trunks Report Trouble By Severity Click Here to see a list of the standard reports with brief a description of each
A Real Time Desktop Viewer is provided. This allows you at any moment have a quick look at the overall performance and operation of your center. Click image to enlarge >> Click Here to see a full description

Alert / Alarm Notification is provided. This insures that you are notified of any situation before the public is aware. Custom thresholds determined with your assistance insure that the specific areas of your concern are covered. Click image to enlarge >> Click Here to see a full description

• Validation of CDR/CTI data
• Accurate identification of trunking requirements
• Validation of ALI wireless performance and compliance
• New technology interoperability issues (including: Selective Router Implementation, PSAP cutovers, PSAP VOIP Implementations, etc.)
• Arbitration support between you and your Service Provider and/or CPE vendor
• Historical data on your centers performance

Your center must answer every request for help, quickly, accurately and professionally every time, 24 hours a day, 365 days a year. Bell Services West can be your advocate to meet your unique responsibilities and goals.

Let us take care of your network!


Click Here to view the E911 Monitoring and Analysis System Datasheet