Bell Services West - Monitoring and Reporting Solutions

“WHAT GETS MEASURED, GETS IMPROVED”
- BSW Customer

Saves time by customizing information to your specifications, giving you a concise summary of your office systems and staff performance.
Isolate problems by bringing issues to your immediate attention.
Reduce costs by providing analysis and recommendations showing you how to best utilize your resources. Bell Services West’s experienced analysts are your personal consultants, available 24/7.
Create performance standards you can use for metrics, continuous improvement and client feedback.

BOSS users say:

“Now I’m not second-guessing what agents are doing.”

“I’m able to use the reports to set goals and acknowledge efforts.”

“I address client concerns with the reports I’m receiving.”

“I use the reports to reschedule staff to eliminate ‘busy times’.”

OFFICE MANAGEMENT

ELLIPSYS© Call Analyzers

Success in today’s fast-paced environment means acting immediately and correctly – every time. People, telecom and network systems must work together to make that happen. You need to be able to monitor and manage all of it, checking the pulse of your organization and diagnosing potential problems before they become critical.

BOSS comes with these features to give you control of your office:

PERFORMANCE REPORTS – information for timely coaching and annual employee evaluations. Our system allows you to customize thresholds by setting individual or work group performance objectives.
WORK GROUP REPORTS – shows you performance results by department.
TREND REPORTING – allows you to receive your reports on a daily, weekly, monthly or yearly basis for use in projecting future business requirements, track service levels and optimize your staff and systems.
OFFICE MONITOR – is an executive dashboard to monitor your office in near real time--even if you are away from the office; personalized analytics for exactly what you need to see.
ALERTS – give you an early warning of exception areas; you set the threshold for alerts.
EXPERT RECOMMENDATIONS – by Bell Services West’s experienced analysts. We’ll work with you and your company to analyze your report data and recommend any changes.

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Authorized technical support and customer service

SOLUTIONS FOR E9-1-1 Centers

Your center must answer every request for help, quickly, accurately and professionally every time, 24 hours a day, 365 days a year. With the challenge newer technologies such as wireless and VoIP bring, you need an advanced management tool to give you enough information to run a successful PSAP.

Your ability to validate PSAP equipment is also important when you are considering upgrading your current system, getting a new system, consolidating with another center or building a new facility. You need to know how your system is working today to give you the ability to anticipate future needs. You face increasingly strained budgets and must be proactive about staffing and equipment. You must benchmark your current data now to get the baseline you require.

PSAP Performance Report Card – Provides an easy-to-read one page summary with historic trend analysis
Most Requested Reports – Trunk information not furnished by your service provider
Sample Case Study – Including analysis of results
By using a USB memory stick, deployment is simple, low-cost and non-intrusive.

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